Terms & Conditions

SHIPPING & RETURNS

We know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

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WHEN WILL I RECEIVE MY ORDER?
Once you've placed the order with us, the product is dispatched  to you within 3 business days for all items that are ready to ship.  (We are closed on Saturday-Sunday/Public Holidays)

  • The shipping duration will vary from 1-5 days depending upon the pin code and its distance from its nearest city.

  • Free shipping is available in subject to a minimum order value. 

  • The whole order amount including any delivery charges will be refunded if the order is damaged, lost or undelivered to your preferred location. We also do not have the facility of reverse pick up in case of returns as we are a small business and not Amazon.

  • If your pin code is not serviceable by DTDC, kindly inform us prior to dispatch so we can directly ship via speed post India.

    HOW DO I KNOW IF MY ORDER IS DISPATCHED?

  • We provide you with a tracking number and a link to track to your order via E-mail once the order is dispatched, we request you to take the responsibility to carefully track your order till its delivery. DTDC attempts delivery twice and if they don’t deliver, please alert us. So we can make sure it gets delivered. If it’s sent back to us after two failed attempts and this wasn’t notified to us , A second shipping fee is added as we are incurring double charges from DTDC. So please make sure to track your package until delivery.

  • We do not have a personal delivery system or team who can call you in advance before delivering a product and we absolutely cannot decide the specific time period the package has to be delivered. We use courier services like DTDC, Professional ,etc to do the delivery and it’s entirely Upto the particular service/delivery staff when it comes to the delivery. We have no authority over their service or timings. 

  • In case it has been delivered at your address , but it was collected by security staff, House help, neighbor etc. We do not have any guarantee regarding such cases As There will be no advance call or communication from the courier companies while delivering your order, so kindly track your order regularly to receive with no hassles. 

  • Shipping Updates are given only via email. There shall be no calls made regarding the same. 

  • AshokaSundari Jewels will not be responsible for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3 working days from the date of the order and payment.

    IS CASH ON DELIVERY AVAILABLE?

  • No, we don't have Cash on Delivery service

    WHAT IF I RECEIVE MY PARCEL IN AN OPENED CONDITION?

  • We ship our packages inside a sealed bubble wrap pouch, 

    If you feel that your package was opened/tampered with, please don't accept delivery. Always check the outside cover for the package. look out for any torn corners...and in case of such unfortunate event, kindly  Return it back to the delivery staff and mention it has been tampered with and also take pictures of the same.

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      WHAT IF THE JEWELRY IS DAMAGED

  • Kindly video unboxing so we know that the jewelry has reached you in such condition. However we always check our goods before we ship them to you. Our team will look at the video and take a call if you report the situation within 24 hours of receiving the parcel.

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RETURNS AND REFUNDS

All sales are final. We accept no Returns or cancellations unless an INCORRECT or DAMAGED product is delivered. 

  • Returns/exchange request need to be placed within 24 hours of receiving the product.

  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags or covers will not be accepted.

  • In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt. We might request you to share snap shot at ashokasundarijewels@gmail.com or call/whatsapp us on +91 8073810216.

  • We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised. Return Shipping charges up to 100₹ Will be reimbursed in case of damages or incorrect delivery.

  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service, preferably DTDC or a PROFESSIONAL COURIER service. 

  • Kindly do not use services like FedEx and Blue Dart for return shipping as they are premium services, and we cannot afford to pay for such services in case of damaged returns. 

  • Products listed under the collection of SALE and Nose Pins cannot be refunded or returned under any circumstances except if it's delivered incorrectly, completely damaged, or lost. 

  • Changes like bending of the earring stem, the button/push back rubber being lose are not considered as a damage as it can be easily fixed by the customer. 

  • We would like to be as transparent as possible to make your shopping with us -a positive experience, on that note, we do not take back our products due to reasons like “I didn’t like after receiving it, the quality is not as expected , it didn’t suit me after wearing it” etc. If you’re an individual who’s very particular about your selection, please get in touch with us via WhatsApp prior to placing order with us, we can provide additional images and videos to help you decide. 

  • No cancellations for orders placed

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TERMS & CONDITIONS

 

Your access and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service provided by AshokaSundari Jewels.

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Purchases : If you wish to purchase any product or service made available through the Service, you may be asked to supply certain information relevant to your Purchase including, Address ,Mobile Number without limitation.

 Links to other Websites : Our Service may contain links to third ­party websites or services that are not owned or controlled by AshokaSundari Jewels. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites or services.

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You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

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Changes : We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.​

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DISCLAIMER

AshokaSundari Jewels may contain links to external websites that are not provided or maintained by or in any way affiliated with AshokaSundari Jewels. Please note that we do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.

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The information contained on AshokaSundari Jewels website is for general information purposes only. My Company assumes no responsibility for errors or omissions in the contents of the Service. In no event shall, AshokaSundari Jewels be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other sort, arising out of or in connection with the use of the Service or the contents of the Service. AshokaSundari Jewels reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. AshokaSundari Jewels does not warrant that the website is free of viruses or other harmful components.  

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This website contains pictures that are digitally enhanced, the colors in real life may vary.

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PRIVACY POLICY

AshokaSundari Jewels informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection and use while using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name.

Like many site operators, we collect information that your browser sends whenever you visit our Site. This Log Data may include information such as your computer's Internet Protocol - IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this particular data for services. 

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Communications : We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that concerns this particular Business.

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Cookies : Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

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Security : The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

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"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

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Changes: This Privacy Policy is effective as of now and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

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Feel free to email us for any further clarifications at ashokasundarijewels@gmail.com